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Why is my Brokers & Locators account inactive?
There are a few potential reasons why you may find that your Brokers & Locators account has been disabled. The best way to tell is from the popup notification you get when you log in.
1. You have not purchased a subscription.
This is the most common popup you'll see, and can occur for a few reasons:
a. You have never upgraded your account.
If you've just signed up for your account and haven't ever upgraded it before, you'll be invited to start your free, 30-day trial. You can cancel this trial at any time before the bill date, and your card will not be charged. If you keep the service, your card will automatically be billed for the subscription tier and billing frequency you've chosen. To get started, click on the blue "Upgrade" button!
b. Your subscription/trial was cancelled.
If you've upgraded your account in the past and cancelled the subscription/trial, you'll see this popup the next time you log in. You can pick up right where you left off by clicking the blue "Upgrade" button.
c. You've already used a free trial on a different account.
If you recently upgraded your account but then find that it's suddenly become inactive, you will almost certainly receive an email letting you know that it was disabled because you've already used your 30-day trial on a different account. Only one free trial is allowed per person and per credit card. If that's the case, you will be able to log into either account and pay for a subscription, or you can also choose to have the accounts merged together and pay for one subscription. Respond to the email you receive in order to resolve the issue.
2. Suspended for past due non-payment.
If you have payments that are past due, your account may be suspended for non-payment.
a. Check your billing information page.
Sometimes this can be resolved entirely via your account, depending on the circumstances. Go to the provided link to your billing information page. You will get another popup like this:
From here, you have a few options:
1) Transfer this payment option to another credit card.
If the current card on file is not the one you want to use, choose this option to enter in new credit card information and bill that one for the balance owed.
2) Verify billing information and try to bill my card again.
If the current card on file is the one you want to use, or you just need to update the expiration date, choose this option to edit/verify the information for the card and then authorize it.
3) Delete this payment option.
If you no longer need this card to be on file, select this option. You will then be able to add a new credit card.
4) Contact Support with any questions.
Reach out to us and we'll help you out!
b. Contact Support.
If for some reason you can't make a payment via your account, click the "Contact Support" link (or use the contact link at the bottom of this article), and we'll be glad to help you get going again!
3. Suspended for Terms of Use violation.
In this case, you won't receive a popup, but there will be a notification in red at the top of your account:
The only way to try to remove this is to contact Support. You can find the information to do so at the bottom of this article.
4. You have a duplicate account.
If you've created more than one account on RentLinx, chances are it's going to be deactivated as a duplicate. In that case, you'll see a popup like this:
Usually, your original account will remain active, which you'll be able to access. If you have questions about duplication errors on your account, please contact Support (you can find a link at the bottom of this article).
5. Your account was deleted at your request.
RentLinx only deletes accounts if the customer requests it. If this happens and you log into it, you'll see this popup:
The only way to restore your account is to contact Support. Use the link provided in the popup or at the bottom of this article.