Why can't I submit a refund for my Plus! leads?

There are a few possibilities as to why you can't submit a refund for your Plus! leads:

  • Do you have Plus! for Small Properties (PSP)?  This is a flat fee of $50 for 30 days and is not billed per lead.  You will not see the "Request Refund" link on your Review Leads page because of this.  
  • Refunds must be submitted within 31 days of receiving the lead.  If it has been longer than this, you will need to contact support in order to request the refund.
  • You may only request a refund if you own the payment information for the property upgrade OR if you have specific permissions for this property.  Please note that company-wide administrators (denoted by a red asterisk under Company Users) will not be able to request refunds if they don't own the payment information.